FAQs

1. Who is iShip, Inc. and what do you do?

iShip was founded in 1997 and is based in Bellevue, Washington. iShip is a Software as a Service (SaaS) company that offers comprehensive Web-based, multi-carrier shipping services. The services give corporations Shipping InsightTM to make the smartest shipping decisions. Employees in any location can price, ship, track and manage important shipments over the Internet through easy-to-access iShip hosted applications. Managers and Administrators also have complete control and visibility into shipping throughout the enterprise and are able to define shipping procedures, approve carriers and rates, and set shipping rules.


2. What are the main benefits of an iShip Solution?

Your corporation will see these benefits from using an iShip Solution:

  1. Controlled shipping for multiple carriers
  2. Reduced costs with flexible management and shipping tools
  3. Increased productivity among corporate employees
  4. A low TCO (total cost of ownership)
  5. Customized cost and retail rates
  6. Increased employee productivity
  7. Automatic feature and rate updates

3. What types of customers will benefit from iShip’s Solutions?

Companies that need a flexible, enterprise-wide shipping solution will benefit from iShip’s Solutions.


4. How long does implementation of an iShip Solution take?

iShip is simple to deploy. Therefore, an iShip Solution is designed for Setup, Installation and Configuration within a matter of hours.


5. How do iShip Solutions work within enterprise environments?

iShip services allow your company to centrally manage shipping activities across multiple carriers and corporate locations using only a Web browser.

  1. Shipping and operations managers have a centralized administration tool to define shipping procedures, approve carriers and rates, set shipping rules, as well as to obtain centralized reports and charge back information.
  2. Employees have an easy-to-use browser interface that enables them to quickly prepare their shipments, print shipping labels, and track their shipments.
  3. Mailroom personnel can quickly weigh and process shipments, or complete shipments that have been pre-processed by employees.

6. Does iShip provide an Internet-based solution?

The iShip services are powerful Enterprise class, Web-based systems. That means there is no client or server software installation. All information, transactions, and reports are managed through iShip, Inc.’s data center. You will only manage negotiated carrier rates and iShip, Inc. will maintain the published carrier rates.


7. How does iShip, Inc. ensure the security of my information?

iShip, Inc. takes several measures to ensure the security of your information. First, every iShip user must log on to the site with a unique username and password to access any private information. All private information, such as addresses, shipping history, etc., that is transferred over the Internet is encrypted using a 128-bit Secure Socket Layer (SSL) connection.


8. Do you offer shipping integration for e-commerce and shopping cart systems?

We understand the need for integration with e-commerce and shopping cart technologies, although that ability is not currently being offered. We are working on offering this capability in the future, so check back for any updates on this effort.


9. What is the relationship between iShip and The UPS Store?

iShip and The UPS Store Inc. are separate companies, and both are owned by United Parcel Service (UPS). The UPS Store Inc. is the franchisor of mail and parcel franchise locations called The UPS Store. The UPS Store locations use the iShip Counter Manifest System as the technology for shipping packages with different carriers. Each individual The UPS Store location is a franchise, and are independently owned and operated. If you would like to provide feedback regarding your experience visiting a The UPS Store location, please contact The UPS Store location directly or send an e-mail to customerrelations@upsstore.com


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