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Knowledgebase/More FAQs

Here are more Frequently Asked (Shipping) Questions.


  1. Why can't I track my package?


  2. Can I track using an MBE (or The UPS Store) Parcel Shipping Order (PSO) number?


  3. When can I first track my package after shipment?


  4. I shipped the package today. Why can't I track it yet?


  5. When should I contact the carrier directly?


  6. The package status hasn't changed in a long time. What should I do?


  7. What do I do if my package is lost?


  8. Is it possible to have my package delivered somewhere else?


  9. How do I find the postal code for my destination?


  10. What do the different tracking statuses mean?


  11. Why don't the carriers' rates seem to match your rates?